Amazon System Development Engineer CoSS 

Romania, Bucharest 

716237562

Responsibilities include working with a team of support engineers, enhancing process and service improvements, monitoring and improving day-to-day operational efficiency, and being self-motivated. The role also involves driving smaller-scope development projects and building custom tools.Key job responsibilitiesTechnical Support and Problem Resolution
• Diagnose and resolve complex production software issues across multiple products and services
• Perform comprehensive troubleshooting and root cause analysis for technical challenges
• Provide timely and effective support through ticket management and customer communicationSoftware Development and Maintenance
• Develop and implement operational tools and automation solutions using Ruby, Rails, Java, Python, and shell scripting
• Maintain and configure software systems in staging and production environments
• Implement fixes and enhancements for internally developed software applicationsSystem Operations and Monitoring
• Design and implement monitoring solutions to ensure system reliability and performance
• Manage software deployments and support infrastructure in AWS and web technology environments
• Create and maintain system and support status reports
• Coordinate support issue handoffs within the team
• Develop and contribute to a comprehensive team knowledge base
• Collaborate with cross-functional teams to improve operational excellenceProduct and Service Ownership
• Take ownership of digital products or system components
• Ensure adherence to service level agreements (SLAs) • Coordinate customer notifications and workflow management

- Bachelor's degree in Computer Science or related area
- Experience programming with at least one modern language such as Python, Ruby, Golang, Java, C++, C# or Rust
- Experience with distributed systems at scale
- Experience in automating, deploying, and supporting large-scale infrastructure
- Experience with Linux/Unix
- Experience with CI/CD pipelines build processes

- Master's degree in Computer Science or related area
- Experience with PowerShell (preferred), Python, Ruby, or Java
- Experience working in an Agile environment using the Scrum methodology