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Boston Scientific Customer Care Representative 
Romania, Bucharest 
71598197

29.11.2024

Key responsibilities:

  • Be the 1st point of contact for our customers, providing them with exceptional service and resolving their inquiries in a professional and efficient manner.
  • Primary responsibility will be to ensure customer satisfaction by addressing their needs and offering timely and accurate solutions.
  • Answer incoming emails and calls to address inquiries, complaints and requests
  • Assist customer in placing orders, provide guidance and support if necessary
  • Resolve customer issues and concerns in a courteous and timely manner
  • Provide product information such as availability and price
  • Maintain a positive and empathetic attitude towards customers at all time
  • Collaborate with other functions and departments to resolve complex issues and follow up with customers as needed
  • Keep accurate records related to customers, interactions (eg. Service cloud) and transactions (SAP)
  • Stay up to date on company policies and procedures and follow them up strictly
  • Identify and escalate priority issues to appropriate channels and stakeholders
  • Provide feedback on the efficiency of the customer service processes and suggest process improvements
  • Work with relevant people to standardize local processes and avoid exceptions
  • Provides frontline support for customers for critical issues, consignment issues and value added services
  • Analyses customer requirements and supports others to achieve anticipated results
  • Coaches others to understand customer problem solving activity
  • Models strong inter-personal skills in communicating with the customer
  • Actively supports department initiatives by proactively assisting in the training and influencing their team.
  • Quality: Ensure awareness and compliance with applicable standard operating procedures to meet, comply and champion all quality and regulatory commitments of Boston Scientific; Tracks completion of mandatory training.

Requirements:

  • Has higher education
  • Has standard computer skills (including MS Office)
  • IT literate and a fast learner
  • Experience in customer service in medical industry
  • SAP/Salesforce skills
  • Has the ability to work under pressure
  • Likes to work both independently and in a team
  • Flexible and open minded
  • Fluent Romanian and English (C1 as minimum)

We offer:

  • Work in an international environment with development opportunities
  • Meal vouchers
  • Extra day off for the employee birthday
  • Extra day off for the 1st day of school of your children
  • Private health insurance
  • Life insurance
  • Transportation allowance