Citi Group Services Business Processes Operational Resiliency Manager Director 

United States, New York, New York 

715805021

Key Responsibilities

• Manage the deployment of CEAM methodology and taxonomy across the Services business to drive:

  • Collation of inventory and documentation of Business Processes.

  • Maintain collateral on an ongoing basis to reflect technology, process and organizational investments.

  • Create, in conjunction with businesses, future state business processes reflecting planned investments and process changes.

  • Maintain alignment of Technology (current state and future state) to Business Processes.

  • Maintain inventory of resources aligned to each Business process.

• Develop capability to analyze inventory and support business investment decisions and become a key contributor to the development of the Services business.

• Support simplification and de-risking efforts of the business.

• Drive cross Services CEAM Business Process mapping activities and ensure alignment – coordinate with the process owners, business architecture team, technology, operations, risk and controls, third party management, etc.

• Maintain risk assessment of Business Processes on CEAM methodology and recommend prioritization efforts to remediate processes either through process redesign or technology investment.

• Leverage process mapping driven insights to enable business decisions (i.e. headcount needs, prioritization of the book of Work) across Services

• Provide aggregate Services visibility into “Risk Factors” - CAPs, EUCs, Data Concerns, manual touch points and bespoke processes as well as Operational resiliency opportunities.

• Form the blueprint, via conceptual target state business architecture) for implementing technology and uplifting controls associated with processes, as required.

• ​​​​​​​Enable an analytical view to aid in overall application rationalization for the Services organization.

Skills and Experience

• Bachelor’s degree required, Masters preferred

• Minimum 10+ years in the Financial Services industry

• Previous experience in consultancy practice or software provider in deployment and utilization of Business Process mapping within a global, complex and regulated environment highly preferred

• Understanding of operations and key execution points

• Understanding of taxonomy design and design mindset

• Lean or Six Sigma background would be a plus.

• Able to converse with both Front and Middle/Back Office

• Ability to manage through influence (e.g., management in the absence of reporting lines or with matrix reporting)

• Ability to build rapport and work closely with key senior stakeholders and partners within and outside the business.

• Proven leadership skills as well as people and team building skills.

• Excellent communication skills (written and verbal)

• Risk-based thinking and analytical mindset

• Self-starter who can work independently.

• Strategy and execution skills to prioritize areas of focus while also driving implementation in a large, global, and matrixed environment.

• Ability to work on virtual projects and across virtual teams to get work done.

• Ability to multi-task and manage concurrent projects and deliverables.

• Proficient in the use of basic Microsoft applications (Word, Excel, PowerPoint)

Development Value

• A broad view of large, diverse and complex Services business globally

• Opportunity to grow in a challenging business environment.

• Engagement with all aspects of the business, within Services and across Citi

Anticipated Posting Close Date:

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