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Honeywell Sr Cust Exp Manager India, Maharashtra, Pune 714956852
27.03.2025
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Principal Responsibilities
Key Operational Responsibilities:
Lead the local preparation and deployment planning for all work transitions moving into or out
of the site
Engage across the business GBEs and functions to understand needs and requirements and
develop an aligned resourcing and skills strategy
Continue to evaluate organization effectiveness and site performance, driving change initiatives
and reviewing organization design where needed
Help to develop the AOP and establish a process to meet or exceed budgetary targets
Developing an MOS and Tier cadence in line with global and GBE expectations
Facilitate cross-SBG communication and alignment at a site level
People & Culture:
Establishing a culture that supports AOS and creates a learning environment
Championing the transformation efforts and leading the change process
Ensuring root cause and corrective actions associated with customer support issues are documented and executed for organizational improvement.
Drive Talent Strategy for the site in partnership with HR, including Organization Design, Early
Career Programs, career paths and leader development (PLI, VOE)
Lead employee engagement initiatives including Positive Employee Relations on site
Hall and Skip Level meetings
Deploy a training and development plan in partnership with HR and functional experts to
Ensure a quality New Employee Orientation is deployed for all new hires
Requirements:
7 years’ experience in progressively more responsible roles including customer facing and operational roles such as customer service, order management, technical support or other related fields.
Demonstrated leadership of transformational change, globally
Strong, results driven - ability to implement process rigor through organizations
Able to effectively analyse complex requirements and build appropriate plans
Responsive, reacts with appropriate urgency & professionalism
Demonstrated ability to effectively balance/prioritize issues
Strong relationship building/networking/interpersonal skills including coaching and feedback
Excellent communication skills (written & oral) and presentation skills
Strong bias for action
Minimum 7 years of leadership experience in Program Management, Operations and/or Customer Experience
Comprehensive knowledge of SAP, SFDC, Call Centre Telephony and digital transformations
Excellent verbal and written communications skills
Additional Information- JOB ID: HRD258866
- Category: Customer Experience
- Location: 56 & 57 Hadapsar Industrial Estate,Pune,MAHARASHTRA,411013,India
- Exempt
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