Verint Director Services 

United States, Oregon 

714753771

Principal Duties and Essential Responsibilities:

• Developing and leading a practice, engagement teams, and cultivating executive level client relationships.
• Responsible for On Time-On Budget project delivery, Process Adherence and CSAT for all projects in assigned portfolio.
• Being accountable for multiple and complex work assignments, project budgets, delivering within timeframes, and short/long term resource planning.
• Designing and developing very high quality and distinctive business solutions.
• Evaluating customer's business needs, thus contributing to strategic planning of information systems facilities and software directions.
• Preparing of major strategic proposals.
• Instrumental in bringing projects experience difficulties to a successful conclusion.
• Performing rigorous analysis to identify potential value creating opportunities, developing cohesive conclusions, and presenting key findings at the executive level.
• Possessing specialist knowledge/leading expert/authority in and across industry segments.
• Develop new consulting techniques and methods. Demonstrated ability to work with all levels of leadership to create strategies, tools & solutions for Verint’s service offerings.
• Responsible to sell and manage delivery of services revenue on a quarterly and annual basis.
• Produce accurate and timely quarterly revenue forecasts with a variance of <5%.
• Partner with the product sales leadership and grow the services business through strong new and existing customer relationships and references in the region/customer segment.
• Interface with Verint Product Management, Product Engineering, and Cloud leadership to ensure successful deployment of the software solution as well as to provide feedback on solutions deployed in the region/segment.
• Ensure adherence to budget and implementation methodology and make sure the team is deploying solutions according the established guidelines and standards.
• Manage the performance of projects as well as being accountable to meeting outlined objectives of revenue, on time on budget, customer satisfaction and process excellence.

Minimum Requirements:

• Bachelors degree in a related field or equivalent experience.
• 12+ years’ experience working in a software/systems integrator/technology-related or Services field.
• Superior customer relationship skills.
• A proven track record of attaining and exceeding assigned services revenue quotas.
• A proven track record of developing and maintaining required practice management standards and processes.
• A proven track record of driving successful project outcomes and reference ability, particularly with large/complex customers.
• Excellent communication and presentation skills, with ability to deliver effective presentations to senior executives - both internally and to customers.
• Software systems implementation experience.
• Ability to travel up to 20% of the time
• 8+ years of experience leading people, including coaching, development/training, performance management and compensation planning.
• Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations
  

Preferred Requirements:

• Contact Center knowledge/expertise.
• 5 + years working at a top tier consulting firm.