Dell Field Service Engineer -Memphis 

United States, Tennessee 

712546929

What you’ll achieve

As a client engineer you will be responsible for managing the client IT infrastructure and environment, you will be involved in troubleshooting complex problems, working on priority incident resolutions and maintaining the client’s IT infrastructure. You will work with multiple resolver groups within the Managed Services teams to ensure incidents are root caused and resolved.

You will:

• Troubleshoot highly complex, intricate technical problems to ensure optimal service levels
• Work on multiple incidents and projects and be the point of escalations.
• Consider potential security risks to the customer when delivering service, support vendor escalations through direct vendor contact
• Communicate with cross-functional and inter-department teams including managerial audiences
• Perform root cause analysis and contribute to the internal knowledge bases and departmental documentation.

• Undergraduate degree with 3-5 years of related professional experience, experience using Service Now to manage incidents, problems, and requests
• Exposure to working for large complex organizations on the following skillset:
  • VMWare Horizon
  • Intune & SCCM for applications and patching
  • M365 Administration
  • Microsoft Security Center, Defender
  • PowerShell Scripting
• Strong organization and planning skills to contribute to the successful delivery of program objectives.
• Experience with troubleshooting of end user devices / user issues, ability to document processes and lifecycle management of knowledge base documents, ability to set task priority and dynamically adjust as the customer requires
• Willingness to participate in a customer support 24/7 and On-Call rotation.

Desirable Requirements

• Certifications (VMWare Horizon, M365 Certifications, CompTIA Security)