PayPal Sr Manager LE Account Management 

Germany, Brandenburg 

711657427

Responsibilities:

• Develop and execute account strategies aligned with PayPal’s vision to deliver sustainable, long-term value for merchants and PayPal.
• Lead, mentor and grow a high-performing team of Account Managers to deliver revenue and margin goals each quarter fostering a culture of innovation, collaboration, andcustomer-centricity.
• Inspire collaboration, adaptability, and continuous learning within their team to deliver exceptional outcomes for merchants and PayPal.
• Uphold the PayPal Leadership principles within their team to: ‘Win Together,’ ‘Work customer back,’ and ‘Put People First.’
• Drive revenue retention, upsell, and cross-sell opportunities, consistently achieving sales quotas and exceeding KPIs.
• Negotiate and manage complex commercial terms, contracts, and agreements to achieve mutually beneficialoutcomes.
• Monitor and enhance account health, proactively identifying and mitigating risks to merchant satisfaction, success
• Advocate for merchant needs within PayPal, driving innovation and ensuring solutions align with evolving market demands.
• Oversee ongoing merchant operations, ensuring seamless onboarding, integration, and a positive customerexperience.
• Anticipate future merchant needs through deep insights, fostering executive-level alignment and long-term partnership opportunities.
• Build and maintain strategic relationships with Merchant, driving alignment with merchant goals and PayPal’ssolutions.
• Coordinate cross-functional teams to deliver results in line with account plans and merchant expectations, ensuring operationalexcellence.
• Collaborate with internal teams to manage pipelines, accurately forecast revenue, and report on sales activities andoutcomes.
• Leverage competitive and industry insights to refine account strategies and influence PayPal’s broader businessinitiatives.
• Inspire collaboration, adaptability, and continuous learning within the team to deliver exceptional outcomes for merchants and PayPal.

Qualifications:

• Relevant experience in account management, client success, or sales, ideally within payments, technology, or financial services industries, with a focus on driving merchant growth and retention.
• Proven people management experience leading a team, delivering results and developing future leaders.
• Strong knowledge of the payments industry, including competitive landscape, market trends, and merchant needs, to shape and refine strategic accountinitiatives.

• A deep understanding of e-commerce, merchant services, and payment solutions, with familiarity in fintech products and digital platforms as a strongadvantage.

• Proven success managing and growing accounts, delivering strategic account plans, and achieving sales quotas through retention, upsell, and cross-sell efforts.

• Expertise in building and maintaining strategic relationships including with senior executives, acting as a trusted advisor to align merchant goals with organizationalsolutions.

• Demonstrated ability to collaborate across cross-functional teams, including product, engineering, and operations, to deliver seamless and innovative customer

• Exceptional communication and negotiation skills, with a track record of influencing stakeholders and securing mutually beneficial outcomes in complex dealstructures.

• Analytical and strategic thinker with a proven ability to identify growth opportunities, address complex challenges, and deliver measurable business results.

• Proficient in using CRM tools (e.g., Salesforce) to manage pipelines, forecast revenue, and report on sales activities withaccuracy.

• Collaborative and adaptable, thriving in a fast-paced, dynamic environment while managing multiple priorities and delivering exceptionaloutcomes.

Our Benefits:

Any general requests for consideration of your skills, please