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Job Description:
Responsibilities:
· Is accountable for Merchant account and owns senior strategic relationships, positing themselves as a trusted advisor
· Drive Sales cycle for new logos, pursue new business through strategic prospecting including hosting events and leveraging referrals
· Negotiate and manage complex commercial terms, contracts, and agreements to achieve mutually beneficial outcomes.
· Drive revenue retention, upsell, and cross-sell opportunities, consistently achieving sales quotas and exceeding KPIs.
· Anticipate future merchant needs through deep insights, fostering executive-level alignment and long-term partnership opportunities.
· Oversee ongoing merchant operations, ensuring seamless onboarding, integration, and a positive customer experience.
· Monitor and enhance account health, proactively identifying and mitigating risks to merchant satisfaction, success
· Drive merchant retention, including churn mitigation / negotiation, and renewal processes
· Coordinate cross-functional teams to deliver results in line with account plans and merchant expectations, ensuring operational excellence.
· Collaborate with internal teams to manage pipelines, accurately forecast revenue, and report on sales activities and outcomes.
· Advocate for merchant needs within PayPal, driving innovation and ensuring solutions align with evolving market demands.
· Build strong partnerships with internal and external stakeholders to maximize impact and ensure alignment of technical and commercial goals.
Qualifications:
· 7+ years of experience in account management, client success, or sales, ideally within payments, technology, or financial services industries, with a focus on driving merchant growth and retention.
· A deep understanding of e-commerce, merchant services, and payment solutions, with familiarity in fintech products and digital platforms as a strong advantage.
· Proven success managing high-value accounts, delivering strategic account plans, and achieving sales quotas through retention, upsell, and cross-sell efforts.
· Expertise in building and maintaining strategic relationships with senior executives, acting as a trusted advisor to align merchant goals with organizational solutions.
· Strong knowledge of the payments industry, including competitive landscape, market trends, and merchant needs, to shape and refine strategic account initiatives.
· Exceptional communication and negotiation skills, with a track record of influencing stakeholders and securing mutually beneficial outcomes in complex deal structures.
· Analytical and strategic thinker with a proven ability to identify growth opportunities, address complex challenges, and deliver measurable business results.
· Proficient in using CRM tools (e.g., Salesforce) to manage pipelines, forecast revenue, and report on sales activities with accuracy.
· Collaborative and adaptable, thriving in a fast-paced, dynamic environment while managing multiple priorities and delivering exceptional outcomes.
Travel Percent:
The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .
The U.S. national annual pay range for this role is
$82500 to $187990
Our Benefits:
Any general requests for consideration of your skills, please
to view the notice.
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