SAP Technical Service Manager SAP Enterprise Cloud Services 

Spain, Community of Madrid, Madrid 

710888139

What you will do

As Technical Service Manager you will be responsible for the following tasks:

• Primary contact for customers for discussions about SAP technology and innovations and serve as an escalation point person for technical issues, service requests, and incidents.
• Understand the customer's business, goals, and challenges to suggest technical solutions & services.
• Offer comprehensive knowledge of SAP S/4HANA architecture, conversion, migration path, methodology, and tools.
• Understand the SAP high availability or disaster recovery architecture, network, and virtual technologies (load-balancer, virtual machine).
• Identify top issues, define & execute service plan activities and orchestrate implementation of technical action items across customer landscapes.
• Design optimal SAP configuration to maximize system performance and availability.
• Identify and position offerings by SAP that deliver value to the customer.

What you need to bring

• Minimum 7+ years of SAP Technical administration and operations of SAP Solutions (preferably in the domain of SAP Basis).
• Minimum 3 years of experience in a customer-facing role.
• Hands-on experience and working knowledge of Unix/Linux flavors, SAP HANA and Sybase databases.
• Experience in de-escalating critical situations.
• Fluency in Spanish and English is mandatory. Fluency in Italian, Portuguese, or Turkish language is an advantage.
• Solid know-how in SAP Technologies and Products (SAP certification highly beneficial).
• Hyperscalers certification (AWS, Azure, GCP) is a plus.

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