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Key job responsibilities
- Retrieve and analyze data using SQL, Excel, and other data management systems.- Drive small to medium operational enhancement projects.
Support Ops Analytics is dedicated to delivering timely data insights to the leaders of Support Operations. We create dashboards, reports, and data pipelines to enable our stakeholders to move as quickly as possible in meeting our goals while maintaining a quality selling partner experience.
- 3+ years of business analyst, data analyst or similar role experience
- 5+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience
- Bachelor's degree or equivalent
- Experience defining requirements and using data and metrics to draw business insights
- Experience with Excel
- Experience with SQL
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