Td Bank Bilingual French Merchant Solutions Client Retention Specialist Canada, Ontario, Toronto 710497053
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Job Description:
our retail distribution network, direct response channels and key co-brand partnerships including Aeroplan. TD is a leader indirect to consumerthird party
Description :
and re-negotiate the price,and profitability of franchise-able bankingproducts knowledge and training knowledge of products and services and referring them tomembers or internal Bank partners. The inbound Client Relations Specialist will also
strong rapport with clients.
Help drive our LEI/CEI program results andour Comfort Promise.
Possess strong financial acumen andhave the ability to
Present solutions that support the
Take advantage of all opportunities to sell TD Merchant Services products and services by proactively acting on customer needs.
Operational Results and Risk Management:
Able to multitask in afast pace
Achieve planned adherence and average handle time goals to ensure service levels are achieved.
Ensure administrative and call quality control is completed at an above average level.
Elevate through the proper channels and manage the completion of all related Pricing requests within established timeliness.
to escalatea timely
Contribute to a positive working environment.
in the performance management process.
Meetprofessional/personallearning maps.
Superb negotiation skills.
Listening Skills.
Problem solving oriented.
Able to work under minimal supervision, and under pressure.
Excellent phone techniquesgood aptitude
Demonstrate tact,
Excellent verbal and written communication skills.
Good working knowledge of credit and pricing policies.Knowledge ofServices industry.
Working knowledge of practices and procedures as related to Visa Canada.
Bilingual (French & English) is
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
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