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What will you do:
Diagnose problems, troubleshoot the issues, and develop solutions to technical issues
Provide customers with a unique experience and amaze them with the quality of Red Hat support
Engage and collaborate with in-house engineers and developers around the world to promote creative solutions and improve customer satisfaction
Contribute to the global Red Hat knowledge management system by writing and publishing blog posts, whitepapers, and knowledge-base articles that deliver technical knowledge to our customers and the community
Collaborate with your colleagues on various topics; be a respected member of the global team
Constantly work on your skills and keep up with the latest technology trends
Contribute to the open-source community and to product code, if you wish to
What will you bring:
Knowledge of SSO technologies including SAML, Kerberos, OAuth, and OpenID Connect
Experience with application server solutions like JBoss, Wildfly, or any other application WebServer
Knowledge of LDAP servers like Active Directory, Red Hat Directory Server, or any LDAP server
Experience with public key infrastructure (PKI)
Familiarity with Java development, JDK utility key tool or OpenSSL, and Java security technologies
Experience with technologies like Docker, containers, Kubernetes, and Red Hat OpenShift
Excellent troubleshooting skills; passion for problem-solving and investigation
Ability to work with conflicting priorities, take initiative, and maintain a customer-centric focus
Ability and willingness to learn new open-source middleware technologies
Clear and effective English communication skills and ability to communicate courteously and effectively with customers, third-party vendors, and Red Hat associates
Experience in Customer Support or in consulting
The following are considered a plus:
Experience with identity and access management solutions like Keycloak (RH-SSO) or any certified OpenID connect providers
Experience with the JEE platform orQuarkus Frameworkand application server technologies like Web Services, Servlets, JavaServer Pages (JSP), Java Database Connectivity (JDBC), Hibernate, Java Message Service (JMS), JEE Security, etc.
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