Uber Global Vendor Specialist APAC 

United States, West Virginia 

710020115

About the Role

We need someone passionate about managing processes to help understand the performance of our global Business Process Outsourcing (BPO) network. To that end, the Vendor Specialist role will be directly responsible for ongoing monitoring and health of our outsourced sales processes with our external BPOs. In this role, you will define and implement key performance indicators to drive lead generation, conversion, and customer acquisition through BPO partners. Additionally, you will build and streamline BPO-specific sales processes, establish robust reporting systems, and integrate tooling to optimize every stage of the sales funnel.

Your Impact in Role

• Serve as the primary liaison for BPO partners, ensuring alignment on strategy and performance expectations. Provide regular updates to internal stakeholders and conduct onsite visits as needed.
• Act as a strategic partner to cross-functional teams, ensuring high standards in lead generation, conversion, and overall sales effectiveness across BPO partners.
• Identify and implement improvements across BPO sales processes to drive efficiency, lead generation, and customer retention
• Work closely with internal and external stakeholders to boost productivity, sales quality, and performance management, continually enhancing BPO capabilities to meet revenue goals.
• Collaborate with regional, central, and global teams to ensure alignment with broader organizational sales objectives.
• Oversee sales delivery to ensure KPIs are met, including conversion rates and response times. Proactively drive improvements to maintain peak performance.
• Track trends and performance across markets, quickly addressing gaps and executing corrective action plans to sustain or improve results.
• Ensure all BPO sales operations adhere to compliance standards, proactively identifying and managing risks to maintain operational integrity.

What You Will Need

• Fluent in Mandarin and English, enabling effective communication across regional and global teams.
• 2+ years of experience in relevant field.
• Skilled in data analysis, interpretation, and presentation, with the ability to extract actionable insights.
• Adept at navigating complex matrix environments with a focus on outcomes and strategic influence.
• Proficient in Google Workspace and Salesforce; uses data to identify trends, anticipate challenges, and deliver impactful executive-level presentations that support informed decision-making.
• Exceptional written and verbal skills, with a focus on translating insights into actionable strategies for both internal and external audiences.

Preferred Qualifications

• Deep knowledge of sales processes and strategies, paired with critical and transformative thinking to elevate traditional practices.
• Sales-Driven and Results-Oriented : Proactive mindset with a strong drive to exceed targets in fast-paced, evolving environments.
• Strategic and Logical Thinker : Focused on delivering measurable outcomes through practical, structured solutions.
• Effective Communicator : Exceptional written and verbal skills to engage and influence internal teams and BPO partners.
• Organized and Time-Efficient: Skilled at managing priorities and multiple initiatives with strong organizational discipline.
• Analytical and Data-Informed : Leverages data to assess performance and drive decisions that bridge strategy and execution.

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .