Uber Vendor Management Specialist 

United States, West Virginia 

32500602

About the Role

- - - - What the Candidate Will Do ----

1. Executes on core work and processes for customer service operational excellence in the BPO network
2. Perform analysis on historical performance in areas such as efficiency, CSAT and Quality to ensure emerging trends are captured
3. Create reporting and monitoring to ensure performance meets standards
4. Troubleshoot gaps in performance and work with Vendor Managers and BPO teams to remediate
5. Participate in projects where appropriate
6. Execute on agreed process to ensure service delivery
7. Perform modifications and enhancements on existing reports based on evolving business requirements
8. Basic project and stakeholder management

- - - - Basic Qualifications ----

1. Bachelor's degree
2. 2+ years work experience in Business Analytics, Operations Management, Customer Service or Business Processes
3. Exceptional written and verbal communication and organizational skills
4. Collaborator within your team, as well as externally; you are a big thinker and never view problems that arise as microscopic, but rather take a step back to make decisions that are in the best interest of Uber and our community
5. You are a resourceful go-getter, always willing to take initiative and address something hands-on, you persevere when others give up.
6. Optimistic leadership: you are passionate about making magic for our Community. You realize the vital role that performance management plays in appropriately cultivating positive experiences with our riders and driver partners, allowing for positive support experiences every time, all the time
7. Experience with the Google suite of office products, experience working with data.
8. English fluency

- - - - Preferred Qualifications ----

1. Experience working with our BPO network in support of Uber customer service
2. Worked in a high-growth environment

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .