SAP Customer Success Partner Associate f/m/d - SAP Signavio 

Germany, Berlin 

70939990

Responsibilities also include the following:

• Develop a trusted advisor relationship with customer stakeholders and executive sponsors to drive product adoption and ensure they are leveraging the solutions to achieve business value
• Serve as the primary point of contact post sale
• Assume overall customer adoption responsibility and escalation management
• Partner with internal SAP Signavio stakeholders to align account activities with the customer's business case and strategy
• Educate customers on new features and releases
• Monitor adoption and utilisation trends, provide recommendations based on customer’s business needs
• Identify renewal risk and collaborate with internal teams to ensure a successful renewal
• Identify upsell opportunities
• Conduct periodic customer reviews
• Serve as the voice of the customer to drive continuous improvement across all areas including product
• Work with the SAP Signavio teams to properly position Professional Services/consulting

What you bring

• in a business process management approach, preferably from consulting,S4 transformation or data analytics projects (first job, internships, student jobs, or university projects)
• Ideally, some experience in a client-facing role such as customer support or customer consulting working with a technical/SaaS product
• understanding of underlying drivers/strategy of our customers business.
• First experience of leading technical conversations and persuading others to act based on requirements and value provided by solutions.
• Good presentation skills and the ability to maintain a strong executive presence, particularly in person with multiple stakeholders
• Motivation to achieving targets and goals as well as flexibility to work in a high-growth environment where things can change quickly
• Track record of managing large, complex projects/programs.
• Excellent knowledge of German and fluent in English