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Truist Mortgage Foreclosure Support Specialist - Office Hybrid Richmond VA United States, Virginia, Richmond 70923653
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Regular or Temporary:
English (Required)
1st shift (United States of America)Responsible for researching and resolving complex foreclosure matters. The Specialist also analyzes reports, lead projects and monitors investor and state guidelines.
Essential Duties and Responsibilities
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
Research and resolve escalated foreclosure matters. Analyze reports, identify opportunities and assign tasks. Handle credit reporting updates. Create job aids and conduct training. Maintain and update department investor and state matrices. Submit investor exception requests and address investor related questions. Handle attorney and investor escalations and projects as assigned. Maintain quality, productivity, attendance, and SLA expectations. Perform routine quality control reviews. All other duties as assigned.
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
High school diploma or equivalent.Four or more years of mortgage experience in Foreclosure, Loss Mitigation, Post Foreclosure, Bankruptcy, or equivalent. Advanced proficiency and knowledge of Microsoft Office including Excel formulas. Proven ability to communicate and interact professionally with leaders, other LOB’s and vendors. Strong interpersonal, time management, organizational skills.Ability to work in a constantly changing and fast-paced environment.Strong analytical and decision making skills.Knowledge of default investor (GSE, FHA, VA, USDA) and regulatory requirementsAbility to quickly grasp complex foreclosure concepts, identify gaps and resolve issues.Advanced knowledge of MSP, Clarifire and ADM.Project oversight experience.
Preferred Qualifications:
Bachelor’s degree in appropriate field Vendor monitor experience Knowledge of foreclosure (GSE, FHA, VA, USDA) and regulatory requirements
Visual / Audio / Speaking
Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.
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