SAP Customer Success Partner Acceleration - BTP 

Canada, Ontario, Toronto 

708557260

EXPECTATIONS AND TASKS

• Engage customers with high potential and/or where LoB CSPs have identified projects and use cases to integrate or extend the landing SAP Applications.
• Onboard and orient customers to SAP Business Technology Platform focusing on how to get started. Address challenges and questions to break through barriers inhibiting adoption.
• Qualify new customers throughout their Journey, documenting customer stakeholder and project information.
• Understand customers’ technology landscape, SAP and non-SAP. Highlight appropriate use cases that have seen successful adoption with other customers in similar situations – technology landscape, industry, geographies, etc.
• Leverage pre-defined “Acceleration Packs” and use cases including 1:n virtual workshops and webinars, best practices, thought leadership, etc. as engagement methods.
• Document and maintain interactions, Customer Risk and Health score in system of record.
• Utilizes proper escalation channels to help customers during times of need.
• Builds internal network of colleagues and customer-facing personnel to support your assigned accounts such as Account Executives, Product Management, Support, Deals Desk, Implementation Services, Partners, etc.
• Support the development and documentation of new Acceleration Packs that can be leveraged by the customer engagement organization and provide feedback on new commercial offerings.
• Engage client early to understand big picture, proactively position value and assist with escalations or critical situations management.
• Identify upsell and contract conversion potential: Give sales information about potential opportunities aligned to solving your customer’s business challenges.

Targets / KPIs

Acceleration Platform and Technology CSPs are measured on:

• Growth of BTP Platform consumption among assigned customers. As well as upsells, qualification, and transition to other CSP groups for ongoing relationship management.
• Identification of high potential accounts to pass up to high touch BTP CSPs.
• Develop and maintain Acceleration Packs: use cases that can be used as assets for the customer engagement team and to support the success of emerging BTP Products.

EXPERIENCE / ROLE REQUIREMENTS

• You have technical Cloud Architecture experience and can guide customers from technical hands-on level to architecture and strategy as a full-stack expert.
• You have experience with cloud solutions, preferably SAP Cloud Platform. You can understand, explain, and draft Cloud Architectures.
• You have experience articulating the value of and positioning use cases and solutions to customers.
• You have excellent communication (oral and written), presentation, program management, and organizational skills. You have at least 1 year of experience working in the IT Industry. Your background could be Software Engineering, Development Management, Project/Product Management, Pre-sales, Customer Engagement, Customer Success, Preferred Care, Consulting, etc.

*Flexible on work location in Canada

**Prefer candidate locations within 40 miles of an SAP office

We win with inclusion

Specific conditions may apply for roles in Vocational Training.