SAP Acceleration BTP Customer Success Partner 

China, Beijing, Chaoyang District 

54912210

Responsibilities

• You will proactively partner with RISE with SAP and Pay-As-You-Go customers to sustainably increase consumption of SAP BTP services, and coordinate activities with the Account team.

• You are the primary SAP BTP point of contact and will drive alignment across SAP and customers resources.

• You will analyze your customer’s technical needs and execute activation plans for your assigned customers.

• You will instruct and prepare the customer to make the best use of the solution, in alignment with their project goals, SAP strategy and roadmap.

• You will be a voice of the customer to internal SAP stakeholders.

• You will work with colleagues from a broad variety of groups such as Cloud Success Services life-cycle relevant centers of experts, Account Teams, Product Management groups, Support, Services, Partners, etc.

We pride on a work environment that is inclusive and diverse. Every idea and perspective are valued.

You will excel in this role if:

• You have strong communication, analytical, presentation and account management skills.

• You can host and manage digital events with a broad international and multicultural audience.

• You have a strong customer service mindset and customer empathy.

• You can manage complex organizational dynamics both internally at SAP, as well as externally with customers and partners.

• You can continuously adapt to the unique business and cultural practices of each region/country.

• You have a strong sense of accountability. You can tailor, articulate and clearly communication messages relevant to each target audience.

• Understanding of SAP solutions portfolio and BTP services.

• Understanding and implementation experience with one or more SAP Solutions, in particular S4/HANA.

• You have at least 3 years of experience working in the IT Industry. Your background could be Software Engineering, Solution Management, Project/Product Management, Project Implementation, Pre-sales, Customer Engagement, Customer Success, Proactive Support Services, Consulting, etc.

• You have a passion for learning new technologies and are excited to try new approaches to drive scalability.

• You enjoy problem solving to find the win for the customer in a fast-moving team-based environment.

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