Applied Materials FPM Program Manager 

Japan 

708526112

General Profile

The role requires in-depth knowledge and experience. Uses best practices and knowledge of internal and external business issues to improve our Spares product / service. Solves complex problems; takes a new perspective using existing solutions. Acts as a resource for colleagues with less experience.

Key Responsibilities

• Works closely with customer(s) and key Applied Materials stakeholders within AGS such as Sales, Business Development, Revenue Operations, Regional Planning, Order Fulfilment, Logistics, Order Management, Finance and Spares Business Unit, to ensure program objectives are achieved.
• Oversees the entire product lifecycle, including alignment with customer on parts forecast, contract initiation in SAP CRM system, performance monitoring and reporting, periodic review meetings, forecast modifications and contract annual renewals.
• Single Point of Contact for program related escalations; ensures exceptional customer experience by timely resolution and proactive management of escalations.
• Collaborates with other FPM Program Managers to share and implement BKM’s; participates in FPM PM Forum.
• Identifies business growth opportunities, such as parts regain/retain; works with customer(s) to add the right parts to the program.

Functional Knowledge

• Understanding of Applied Materials spares supply network, order processing and fulfillment; proficient in data mining, analysis, and presentation; proficiency in SAP is a plus.

Business Expertise

• Has knowledge of best practices and how own area integrates with others.
• General Spares business acumen

Problem Solving

• Identifies and resolves operational problems, such as forecast errors, pricing issues, obsolescence issues, material data issues.

Impact

• Impacts customer fab performance and product operational objectives by ensuring customer provides correct forecast; work is guided by functional policies.

Interpersonal Skills

• Excellent communication skills; influences and persuades others internally in related areas.

Education

• Bachelor's Degree