Duties and Responsibilities
- Daily production of services and Day-to-Day support for Delivery Products.
- Help ensure that delivery products and services are released on-time and with accurate data.
- Help manage and remediate production issues as they occur to minimize client impact. Work with Client Service regarding client notifications as needed.
- Participate in postmortem review meetings following major production issues. Track and ensure key remediation actions are closed out.
- Work with Client Service in drafting Incident Summary Reports (ISR), as needed.
- Manage the priority of BAU product fixes and changes needed to ensure ongoing reliable production.
- Work with the Delivery Team to ensure best practices are used when configuring client files. Provide training as needed.
- Work with Finance and Sales to research billing questions.
- Create and maintain tools and documentation to support the Pricing Delivery Products implementation.
- Manage the priority and implementation of small enhancements to help close new sales opportunities and increase client satisfaction.
- Work with the Delivery Team, Pre-sales/Product Solutions, and Sales to identify and qualify these opportunities.
- Support client migrations and other special projects as needed.
- Work with Product Management (PM) on implementation of strategic initiatives.
- Work with PM and development to schedule and implement the strategic initiatives and balance the priority versus the BAU and Small Enhancements projects.
- Manage and deploy solutions for source mandated changes across our delivery products.
Knowledge and Experience
- Bachelor’s degree in finance or other related business degree required
- Strong knowledge of the financial data industry is essential
- Detail-oriented with excellent organizational and follow-up skills
- Excellent writing and customer service skills
- Proficient in MS Office, with strong XML, HTML, SQL, and Tableau skills
- Ability to work independently, problem-solve and prioritize multiple tasks
- Ability to operate under strict deadlines and in a fast-paced environment
- Graduate work a plus
