Expoint – all jobs in one place
Finding the best job has never been easier
Limitless High-tech career opportunities - Expoint

Intercontinental Exchange - ICE Senior Analyst Business Operations 
United Kingdom, England, London 
288852411

Yesterday
Job Description


DUTIES AND RESPONSIBILITIES

  • Contribute effectively to all aspects of the operations of the ICE London soft commodity contracts.
  • Oversight of the proprietary systems IFEU Guardian and the Softs Deliveries Platform for inventory, warehousekeeper and delivery management.
    • Manage numerous administrative tasks including maintenance and development
    • Input in development of system for new contracts, enhancements, testing and signoff
    • Incident reporting and resolution
    • Drive system training for new users or new product release
    • Biannual review of users
  • Run the physical delivery process; engage with other ICE functions to ensure orderly deliveries
  • Handle client enquiries; identify, manage and build customer relationships
  • Draft written communications for internal and external release
  • Visit/inspect/audit warehousekeepers when required
  • Undertake project work as and when required

PERSON SPECIFICATION

  • Proven experience with clearing operations for physically deliverable futures contracts
  • Experience of Exchange clearing systems
  • Experience in Cocoa, Coffee, Sugar or Grains would be an advantage but not essential
  • Educated to a degree level in a relevant discipline or equivalent experience;
  • Excellent verbal and written communication skills
  • Good knowledge of Microsoft package especially Excel and PowerPoint;
  • Strong analytical and organizational skills with acute attention to detail
  • Position will involve some travel and work outside of normal business hours

Teamwork

  • Offers time and/or assistance to colleagues; is widely regarded and respected as someone to go to for help
  • Fosters friendly and cooperative relationships with others; colleagues enjoy working with the
  • employee
  • Shares knowledge and mentors staff; works to develop others’ knowledge as well as own
  • Gives and shares credit as appropriate
  • Contributes to recruiting and training efforts of others, including candidate referrals, job interviews and mentoring
  • Attends and participates in company and department level functions inside and outside of the office

Problem-solving & decision-making

  • Demonstrates an understanding of the urgent nature of our business and the need to proactively find and fix problems quickly and effectively takes ownership and follows through on decisions; doesn’t minimize or forget about problems
  • Determines and fixes root causes rather than just treating symptoms
  • Applies novel techniques to solve problems that are more ambiguous; challenges long-held beliefs when necessary
  • Quickly and effectively identifies alternative solutions and the pros/cons of each; confirms that a proposed solution has no unintended consequences
  • takes steps to mitigate risk
  • Consults with colleagues and recommends solutions based on the best interests of customers and shareholders, even when the opinion is unpopular

Communication

  • Actively listens and speaks to, not over, others
  • Uses clear and constructive language orally and in writing
  • Communicates important developments to the relevant and appropriate audiences in a timely and consistent manner
  • Asks follow-up questions to ensure all points are understood
  • Takes time to objectively listen to all viewpoints before forming an opinion
  • Builds consensus among differing views

Professionalism

  • Makes a positive impression; represents the company well on the phone and in person, including maintaining attire and appearance that is consistent with company image and appropriate for employee’s role
  • Models a ‘can-do’ attitude and takes initiative as a self-starter; inspires and motivates others to do the same
  • Embraces, rather than resists, additional responsibilities
  • Refrains from office gossip; settles rather than creates conflict with and between others
  • Exhibits desired work habits including regular office hours and extra hours when necessary while minimizing breaks and non-work related activities
  • Adheres to all corporate policies; makes prudent use of company resources