DUTIES AND RESPONSIBILITIES
- Contribute effectively to all aspects of the operations of the ICE London soft commodity contracts.
- Oversight of the proprietary systems IFEU Guardian and the Softs Deliveries Platform for inventory, warehousekeeper and delivery management.
- Manage numerous administrative tasks including maintenance and development
- Input in development of system for new contracts, enhancements, testing and signoff
- Incident reporting and resolution
- Drive system training for new users or new product release
- Biannual review of users
- Run the physical delivery process; engage with other ICE functions to ensure orderly deliveries
- Handle client enquiries; identify, manage and build customer relationships
- Draft written communications for internal and external release
- Visit/inspect/audit warehousekeepers when required
- Undertake project work as and when required
PERSON SPECIFICATION
- Proven experience with clearing operations for physically deliverable futures contracts
- Experience of Exchange clearing systems
- Experience in Cocoa, Coffee, Sugar or Grains would be an advantage but not essential
- Educated to a degree level in a relevant discipline or equivalent experience;
- Excellent verbal and written communication skills
- Good knowledge of Microsoft package especially Excel and PowerPoint;
- Strong analytical and organizational skills with acute attention to detail
- Position will involve some travel and work outside of normal business hours
Teamwork
- Offers time and/or assistance to colleagues; is widely regarded and respected as someone to go to for help
- Fosters friendly and cooperative relationships with others; colleagues enjoy working with the
- employee
- Shares knowledge and mentors staff; works to develop others’ knowledge as well as own
- Gives and shares credit as appropriate
- Contributes to recruiting and training efforts of others, including candidate referrals, job interviews and mentoring
- Attends and participates in company and department level functions inside and outside of the office
Problem-solving & decision-making
- Demonstrates an understanding of the urgent nature of our business and the need to proactively find and fix problems quickly and effectively takes ownership and follows through on decisions; doesn’t minimize or forget about problems
- Determines and fixes root causes rather than just treating symptoms
- Applies novel techniques to solve problems that are more ambiguous; challenges long-held beliefs when necessary
- Quickly and effectively identifies alternative solutions and the pros/cons of each; confirms that a proposed solution has no unintended consequences
- takes steps to mitigate risk
- Consults with colleagues and recommends solutions based on the best interests of customers and shareholders, even when the opinion is unpopular
Communication
- Actively listens and speaks to, not over, others
- Uses clear and constructive language orally and in writing
- Communicates important developments to the relevant and appropriate audiences in a timely and consistent manner
- Asks follow-up questions to ensure all points are understood
- Takes time to objectively listen to all viewpoints before forming an opinion
- Builds consensus among differing views
Professionalism
- Makes a positive impression; represents the company well on the phone and in person, including maintaining attire and appearance that is consistent with company image and appropriate for employee’s role
- Models a ‘can-do’ attitude and takes initiative as a self-starter; inspires and motivates others to do the same
- Embraces, rather than resists, additional responsibilities
- Refrains from office gossip; settles rather than creates conflict with and between others
- Exhibits desired work habits including regular office hours and extra hours when necessary while minimizing breaks and non-work related activities
- Adheres to all corporate policies; makes prudent use of company resources
