PNC Network Infrastructure Engineer - 1100pm 730am M-F 

United States, Pennsylvania, Pittsburgh 

707275852

**PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position**
Required schedule:
Monday - Friday
11:00pm EST - 7:30am EST
TECHNICAL / KNOWLEDGE REQUIREMENTS:
• Layer 2 protocols such as Vlans, Spanning Tree, Trunks,
• TCP/IP and related protocols
• Knowledge of Public Telephone Switched Network: POTS, DSx (t1-t3), Gig-E, Broadband OC-x
• Troubleshooting and Configuration of Cisco Routers, 8xx series ISR – 4000, 1xxx ASR,9xxxASR
• Expert knowledge of Cisco software, licensing, features: CATOS, IOS, IOS-XE, IOX-XR, NX-OSJOB DUTIES REQUIRED FOR THIS POSITION:
The candidate that fills this role will have excellent customer service, peer leadership, documentation, and network troubleshooting skills. Most issue should be resolved with first contact resolution. You must possess a solid understanding of the OSI model and have several years of network support experience at layer 1 through 3.
• Strong leadership skills with the ability to help lead technical situation calls and ensure that team is driving to root cause.
• Must be organized and able to create and follow process to ensure expedient incident resolution and a consistent client experience.
• Self-directed with the ability to assess the environment and take action.
• Strong communication skills with the ability to drive incident resolution and provide timely client updates.
• Strong documentation skills required for both knowledge creation and proper ticket escalation.
• Strong collaboration skills required to work with others to drive issue resolution and to provide knowledge sharing with peers.
• Strong Troubleshooting and problem-solving skills, of highly complex issues and solutions.
• Lead shift staff meetings and provide initial staff escalations.
• Measures team and staff performance again KPIs.
• Provides feedback, collaborates, and drives improvements through blameless culture focused continuous improvement.
• Innovative, proactive, and process-oriented mindset that is focused on generating ideas and executing initiatives to drive team efficiencies.Job Description

• Applies solution design and support while consistently meeting customer needs. Leverages technical knowledge and industry experience to design, build and maintain infrastructure technology solutions.
• Develops software components and hardware for projects; aligns these with business strategies and objectives.
• Independently solves common problems and updates applications with new technology.
• Collaborates with engineers, architects, developers and other staff to meet project objectives.
• Analyzes the technological needs of customers and provides ongoing support for clients.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and requiredneeded to be successful in this position.

Competitive Advantages, Customer Solutions, Design, Enterprise Architecture Framework, Machine Learning, Risk Assessments, Technical KnowledgeApplication Delivery Process, Consulting, Effectiveness Measurement, Industry Knowledge, IT Industry: Trends & Directions, IT Standards, Procedures & Policies, Planning: Tactical, Strategic, Problem SolvingRoles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.No Required Certification(s)No Required License(s)
California Residents

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