Citi Group SVP / Lending Operations Process Quality Assurance 

Malaysia, Penang, George Town 

705103425

The SVP / Lending Operations Process Quality Assurance – Head of EMEA/APAC will be responsible for the following:

• Establish and oversee comprehensive Quality Assurance (QA) testing across all High-Risk Processes (as defined by Citi’s Operational Risk Management (ORM) Policy), timeliness of testing, delivery of results and metrics to Lending Operations senior management.

• Work with lending Operations managers to identify root causes potential impact of QA findings and observations and provide suggestions for remedial actions to mitigate identified risks.

• Deliver periodic management reporting and metrics (KRIs / KPIs) to Lending Operations management.

• Present QA testing results in the global monthly QA Forum.

• Partner with the Independent Risk and Control (IRC) team to agree on root causes, identify whether defects identified are potential Operational Risk Events (OREs)

• Respond to queries received from Independent Risk and Control (IRC), Internal Audit, BFQC, ORM etc.

• Analyze impact of new policies, procedures, and regulations on QA processes.

• Partner with the MCA team for use of QA testing results for MCA.

• Create training and development opportunities for QA Team.

• Ensure comprehensive QA framework and coverage for clusters.

• Assess the impact of new Policies and Procedures as well as Lending Operations process changes and provide inputs from QA perspective.

• Proactively review metrics and KPI’s to identify emerging trends.

• Conduct root cause analysis on past data and isolate any recurring trends.

• Manage new QA initiatives.

• Ensure reporting of deficiency on a timely basis to Lending Operations managers and timely feedback loop.

• Act as primary point of contact for assigned clusters (EMEA/APAC).

• Take ownership of team development and mentoring.

• Build relationships across various verticals of Lending Operations and create an environment of open discussion / innovation.

• Ensure timely escalation of operational risks incidents to relevant contact points.

• Pro-actively update QA procedures and other related documents.

• Respond to queries received from Independent Risk and Control (IRC), Internal Audit, BFQC, ORM etc.

• People management responsibilities including recruitment and performance management.

• Work with other NAM/LATAM QA Head to ensure consistency of processes and testing.

• Oversee continuous improvement plan and track implementation and success of initiatives.

• Oversee remediation projects / initiatives including migration rollouts.

• Take responsibility for supporting Lending Operations with remedial actions to QA findings

• Present QA testing results in the global monthly QA Forum.

• 10+ years of relevant experience

• Reasonable knowledge of business processes & procedures, products & services in loan operations; or operations management experience required

• Internal audit experience, QA or Risk and Control preferred

• General awareness of managing, preparing, and reviewing loan documentation

• People management experience preferred, but willing to consider people without this

• Expert in identifying, mitigating, managing, resolving, and escalating risks and issues

• In-depth awareness of risk types, policies and control measures and processes

• Comply with applicable laws, rules, and regulations, and adhering to Policies

Education:

• Bachelor’s/University degree, Master’s degree preferred or equivalent experience

Time Type:

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