Capital One Principal Associate Corporate Issues & Crisis Communications 

United States, Virginia, Arlington 

703223232

About the Role:

Our work demands diverse skill sets including experience in creating and executing communications plans to build and protect reputation; supporting a well managed communications program; engaging with top tier media; coaching peers to mitigate risk; informing strategies with analytics and insights; and more.

This position requires exceptional written, verbal, and presentation skills; solid understanding of and experience working to build and protect corporate reputation; experience in managing issues and crisis communications; experience working with top tier media; experience leading projects and programs to meet team objectives; and the ability to build trusted relationships - with both internal and external stakeholders - while operating in a fast-paced, matrixed environment and an ability to successfully build in white space.

• Identify reputation building themes, topics and content that resonate with various audiences and meet timely objectives

• Drive projects and programs that support Capital One’s reputation across stakeholders

• Lead project and process management enabling the team to operate efficiently and in a well managed way

• Leverage data and insights to inform proactive and reactive engagement and measure success

• Ability to work seamlessly as part of a team, in an open and collaborative environment

• Operate in cross-functional teams advising on communications strategies and providing real-time counsel

• Reinforce engagement strategies through providing perspective of the current media environment

• Engage with media to shape and defend corporate reputation

• Manage projects and processes to maximize impact

• Develop and maintain messaging and materials

• Tell a unified story to enhance Capital One’s reputation, ensuring all efforts reflect and bolster the enterprise

• Connect the dots to ensure all key teams are engaged and key audiences are taken into consideration

• Ensure all work is executed through a lens of strategic impact and measurement, leveraging the latest tools and technology to showcase how communications is driving business outcomes, brand awareness and engagement

Basic Qualifications:

• Bachelor's degree or military experience

• At least 3 years of experience in developing and implementing issues and crisis communications strategies at an communications agency or a publicly traded company

• At least 3 years of experience in partnering with and consulting business leaders on strategic communications

• At least 3 years of experience in managing external communications strategies

• At least 3 years of experience in managing multiple projects simultaneously

Preferred Qualifications:

• Bachelor's Degree in English, Journalism, Mass Communications, Marketing or Public Relations

• At least 5 years of experience in developing and implementing issues and crisis communications strategies at a publicly traded company

• At least 4 years experience in financial services or other highly regulated industry

• At least 4 years of experience in partnering with and consulting c-suite executives