Capital One Manager Corporate Issues & Crisis Communications 

United States, Virginia, Arlington 

482537134

Center 1 (19052), United States of America, McLean, Virginia Manager, Corporate Issues & Crisis Communications

About the Role:

Our work demands diverse skill sets including experience in creating and executing crisis communications plans; developing communications plans to build reputation; engaging with top tier media; coaching peers to mitigate risk; supporting strategies with analytics and insights; and more.

This position requires exceptional written, verbal, and presentation skills; solid understanding of and experience working to build and protect corporate reputation; experience working with top tier media; experience leading projects and programs to meet team objectives; and the ability to build trusted relationships - with both internal and external stakeholders - while operating in a fast-paced, matrixed environment and an ability to successfully build in white space.

• Work closely and engage with key stakeholders to build trusted relationships

• Identify reputation building themes, topics and content that resonate with various audiences and meet timely objectives

• Leverage data and insights to inform proactive and reactive engagement and measure success

• Advise comms teams on effectively navigating potential risks and sensitivities

• Ability to work seamlessly as part of a team, in an open and collaborative environmen

• Operate in cross-functional teams advising on communications strategies and providing real-time counsel

• Reinforce engagement strategies through providing perspective of the current media environment

• Develop comms strategies that advance and protect corporate reputation including, supporting messaging and materi

• Tell a unified story to enhance Capital One’s reputation, ensuring all efforts reflect and bolster the enterprise

• Connect the dots to ensure all key teams are engaged and key audiences are taken into consideration in managing and mitigating issues

• Ensure all work is executed through a lens of strategic impact and measurement, leveraging the latest tools and technology to showcase how communications is driving business outcomes, brand awareness and engagement

Basic Qualifications:

• Bachelor's degree or military experience

• At least 5 years of experience in developing and implementing issues and crisis communications strategies at an communications agency or a publicly traded company

• At least 5 years of experience in partnering with and consulting business leaders on strategic communications

• At least 5 years of experience in managing external communications strategies

• At least 5 years of experience in managing multiple projects simultaneously

Preferred Qualifications:

• Bachelor's Degree in English, Journalism, Mass Communications, Marketing or Public Relations

• At least 10 years of experience in developing and implementing issues and crisis communications strategies at a publicly traded company

• At least 5 years experience in financial services or other highly regulated industry

• At least 5 years of experience consulting c-suite executives

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.