Uber Senior Strategic Operations Manager Grocery & Retail 

United States, West Virginia 

7031919

Uber Eats is seeking a dynamic Strategic Operations Manager to spearhead resurrection and active user growth initiatives across our multiple Grocery & Retail verticals. This role is pivotal in crafting and executing strategies that enhance user loyalty and drive sustained engagement and value on our platform. You will be responsible for optimizing promotional budgets, deploying effective CRM strategies, and leveraging in-app tools to guide users seamlessly through the engagement funnel, fostering long-term engagement.

• Build: Create efficient, data-backed processes to target users with promotions and impressions in a compelling way to generate awareness and repeated engagement.
• Analyze: Quantify everything you do. Utilize data-driven decision making to understand business trends and craft your recommendations to senior leadership.
• Strategic Investments: Create an investment framework to methodically increase the impact and efficiency of our promos and communications across cities and territories
• Turn Strategy into Action: Program manage all aspects of acquisition and resurrection efforts, including weekly promo & CRM, cultural moment strategy, and other in-app levers that impact our growth.
• Collaborate: Work with a number of stakeholders like Marketing and Product to deliver the tools we need to deliver growth.
• Reporting: Report on promotional campaigns to ensure maximum ROI and user engagement, utilizing a cohorted approach
• Operationalize: Oversee deployment of weekly promo & CRM strategies to enhance user loyalty and resurrection.
• Leverage: Leverage in-app tools to guide users through the engagement funnel and foster long-term engagement.
• Cross-functional Collaboration: Collaborate with teams across Uber Eats to align on strategic initiatives and ensure cohesive execution.

• 3+ years of operations, business/ general management, growth operations, strategy, planning, management consulting or similar experience
• Excellent written and verbal communication skills
• Foundational SQL experience
• Strong analytical skills and the ability to tackle problems logically; Data-driven approach to decision making and sound business judgment to determine project performance and financial viability, grounded in analytical thinking
• Bias toward action and master simplifier - constantly pushing toward alignment, clarity and execution on tight timelines
• Phenomenal collaborator and someone who proactively partners across teams
• Self-motivated, works independently and possess strong organization and time management skills
• Creative approach that enjoys experimentation and is willing to take bold bets despite risk of failure

• Management consulting, marketplace growth operations, or strategy work in a large business (1+ years preferred)
• Proficiency in Excel/Google Sheets
• Intermediate to Advanced SQL Experience (Project-Based)

For Canada-based roles: The base salary range for this role is CAD$111,000 per year - CAD$123,500 per year.

You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link .

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .