Amazon Technical Support Engineer II Amazon Robotics 

United States, Massachusetts 

703156393

Key job responsibilities
Support and foster a culture of inclusion
Manage large scale technical projects with high attention to detail.
Maintain and/or create policies, procedures and processes when needed.
Proactively identify opportunities for long term and repeatable solutions.
Participate in hiring, training, and development of others.
Windows or Linux Operating systems support and proactive maintenance.
Support of third party applications (such as ServiceNow FieldLogs)
Troubleshoot and support first party integrations platforms and code
Provide help desk support for users in out robotics organization across a variety of application and solutionsFrequently document known solutions in the form of knowledge base articles
A day in the life1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan

- Bachelors degree or equivalent work experience
- 2+ years of software development, or 2+ years of technical support experience
- 2+ years of managing technically complex large and small scale projects
- 1+ years managing and supporting Windows, Linux and macOS operating environments
- Own and drive Root Case Analysis (RCA) on complex system issues
- Proven experience as lead technician supporting major or critical applications and systems