Amazon Technical Support Engineer Amazon Robotics ARTS 

United States, Washington, Seattle 

147089834

Working (and On-Call) Shift: Sun-Thurs (9-5 EST)Please note as a part of this role you will be expected to work a 5 day work week, of which 1 day of which will be over the weekend to ensure critical 24 hour global support coverage.
Key job responsibilities
Key Role Responsibilities:- Utilize multiple data sources, dashboards and logs to pinpoint and resolve software/hardware defects, inconsistencies or bugs.
- Manage high severity calls, communicating and troubleshooting directly with customers. This activity will, at times require you coordinate real-time service restoration between multiple teams and act as a central incident lead.

- 2+ years of software development, or 2+ years of technical support experience
- Experience in Unix
- Experience troubleshooting and debugging technical systems

- Knowledge of web services, distributed systems, and web application development
- Knowledge of networking protocols such as HTTP, DNS and TCP/IP
- Knowledge of constructing and running SQL queries