Amazon Technical Support Engineer Amazon Robotics ARTS 

Australia, Victoria, Melbourne 

164433683

Our products automate high-effort and repetitive tasks and ship with intuitive and streamlined interfaces so that our operators can focus on making high-judgement decisions and responding to the unexpected. We are world-class systems builders who believe that being right means knowing when a problem requires invention and when we should adapt existing technology and relentlessly simplify it.
Key job responsibilities
- Perform complex diagnostics and resolution of critical robotic system issues through advanced data analysis and technical troubleshooting.

- 2+ years of experience in a technical role, preferably in support engineering or system administration.
- Excellent written and verbal communication skills, able to convey complex technical details clearly and concisely to relevant customers and stakeholders.
- Strong problem-solving skills, particularly in the ares of technical debugging and diagnostics.
- General understanding of networking concepts like TCP/IP, DNS, routing, security.
- General knowledge or experience of UNIX/LinuxFamiliarity with cloud platforms (e.g. AWS, Azure, GCP).
- Bachelor's degree in information technology or computer science, or a combination of relevant education and experience.

- 4+ years of experience in a technical support or support engineering role.
- Experience working with AWS (e.g. EC2, EBS, S3, Route53)Experience working with SQL.
- Experience working with observability platforms (e.g. Grafana, Kibana) for monitoring, troubleshooting, and diagnostic.
- Experience working with monitoring and alerting systems (e.g. CloudWatch, Prometheus).