Job Summary
The Senior Director, Market Access Operations is a critical leadership role responsible for developing and executing operational strategy and advanced analytics that enable patient access and payer engagement across the U.S. organization. This individual will oversee HUB, Payer and copay analytics to drive performance, field enablement, and data-driven decision-making. The Executive/Senior Director will partner cross-functionally with Market Access, Product Strategy, Finance, and Sales to deliver market access insights and operational excellence in a dynamic and evolving healthcare landscape.
Essential Functions of the Job (Key responsibilities)
·Lead, mentor, and develop a high-performing team of market access operations and analytics professionals, fostering collaboration, accountability, and innovation.
·Lead performance monitoring across all market access functions and provide regular executive updates on trends, opportunities, and risks.
·Oversee all aspects of Market Access operations and analytics, ensuring accuracy, integrity, and compliance with legal, regulatory, and corporate standards.
·Design in partnership with market access leadership team KPIs and performance metrics to evaluate Field Access Manager effectiveness, account pull-through activities, access education, and patient case resolution.
·Provide integrated, actionable insights to senior leadership and cross-functional stakeholders to shape market access strategy and execution.
·Collaborate with Data Management, BIS, and market access vendors to enhance data acquisition, governance, and processing pipelines supporting access operations.
·Inform on going access-related brand planning and go-to-market strategies using evidence-based analytics.
Qualifications (Minimal acceptable level of education, work experience, and competency)
·BA or BS degree or equivalent experience, degrees in mathematical background preferred.
·Extensive years of experience in Market Access, Commercial Analytics, or Operations within the pharmaceutical/biotech industry.
·Proficiency with market access data sources
·Expertise in analytics for Hub services, copay programs, payer dynamics, and field access models (FAMs, PAMs)
·Experience in managing and developing direct reports. Proven experience in motivating high performance teams and versed in techniques for effective coaching, communication, and working styles.
·Proficient in all aspects of analyzing healthcare sales data and field activities.
·Proficient in customer relationship management systems for Market Access teams
·Excellent verbal, written and stakeholder management skills to effectively influence and manage expectations with sales management and cross-functional teams.
·Strong project management skills.
·Willingness to travel up to 20% domestically
Disclaimer: The above statements are intended to describe the general nature and level of work performed by employees assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and qualifications. Management reserves the right to change or modify such duties as required.
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