Job responsibilities:
- Responsibility to provide ‘Best in Class’ Implementation client experience
- Full responsibility for the implementation of deals, from start to completion
- Project management of virtual teams comprised of representatives from various organizational disciplines (e.g. Sales, Product, Operations, Technology)
- Act as the face to the client, agreeing structure, requirements and operating models, meeting on a regular basis and providing updates and handling client concerns.
- Partner with the sales and account management teams to provide support and consultancy during the sales process, including support for RFPs and performing at client pitches, where required.
- Communicating clearly and effectively with Senior Sponsors and other key Stakeholders
- Actively manage the project progress by use of project plans, issues logs and status reports
- Identify and manage the escalation and resolution of issues and risks, sustaining project direction
- Ensure new business transitions seamlessly into BAU with zero issues
- Identify process improvements with subsequent ownership of improvement execution
- Ensure product and regulatory knowledge is current.
Required qualifications, capabilities, and skills:
- Self-starter with the ability to work in a pressurized environment
- Highly structured and methodical in execution
- Clear, articulate and concise verbal and written communication
- Ability to multi-task and prioritize workloads, strong time-management skills
- Ability to understand and resolve or escalate issues quickly
- Good knowledge of Microsoft Office Applications.
Preferred qualifications, capabilities, and skills:
- Proven and demonstrable track record in Project Management, including management of virtual teams and complex projects
- Proven track record in client facing roles
- Knowledge of Securities Services Products