Wells Fargo Executive Director Client Services Global Payments & Liquidity 

Philippines, Caloocan 

701355792

In this role, you will:

• Manage and develop teams of Customer Service Representatives or Managers for multiple sections or departments
• Engage and influence key stakeholders and business partners associated with customer service
• Identify and recommend opportunities for process improvement, growth opportunities, and risk mitigation
• Ensure quality and efficiency as well as compliance with government regulations and company policies
• Determine appropriate strategy and actions of customer service team to meet complex customer inquiries and issues resolution deliverables
• Interpret and develop center level policies and procedures for customer service with moderate complexity within scope of responsibility
• Collaborate with and influence more experienced management, key stakeholders, internal partners, and all levels of professionals
• Interact directly with multiple teams across various sites and external customers
• Manage allocation of people and financial resources for customer service
• Develop and guide a culture of talent development to meet business objectives and strategy

Required Qualifications:

• 6+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 3+ years of management or leadership experience

Desired Qualifications:

• Graduate or a Postgraduate in Business Management, Finance, Accounting, or equivalent.
• Thorough understanding of Global Payments & Liquidity business, products, and services.
• Strong people management professional experience.
• Strong Client Management professional experience.
• Professional experience of managing large group of frontline managers and associates.
• Great professional experience working in a Shared Services, Banking & Finance, or BPO work environment, required.

Job Expectations:

• The individual will be expected to lead the team independently and will be responsible to drive transformation leading to efficiencies and enhanced client experience.
• Flexible to work on mid and night shifts, weekends off.
• Amenable to work onsite, 5/Neo, BGC, Taguig.

17 May 2025

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.