Required/minimum qualifications:
- Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 3+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
- OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
- OR equivalent experience.
- Communication skills in English and Spanish.
Additional or preferred qualifications:
- Prosci or equivalent certification. Project Management Institute (PMI) or equivalent Project Management certification. Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification. Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365). 3+ years relevant work experience within customer industry. Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
- OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 8+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.