RedisLabs Customer Success Engineer - Costa Rica 

Costa Rica 

287911439

What you’ll do:

• Handle and oversee tickets dispatched by support
• Triage these tickets based on the customer issue presented:
• CSE’s will also be required to have a forward-thinking customer service approach and

limited to, End of Life support and transition, Redis use and risks mitigation

What will you need to have?

• 2+ Years as a developer and customer facing roles consulting, support or operations
• Experience working with with enterprise customers, and/or managing technical accounts
• Experience with SaaS, Front-End Frameworks (React.js, Angular, Vue.js), Back End Frameworks (Node.js, Express.js, Django, Falsk, Ruby in Rails), Database Management, API and Services, and Basic DevOps
• Some experience with public cloud (AWS, GCP, Azure)
• Experience in proactively growing customer relationships within an account while expanding your understanding of the customer’s business
• Problem Solving Skills
• Excellent skills in Research and Analytics
• Must be fluent in English (C2-Advanced)

Extra great if you have:

• Experience with Redis or any other NoSQL database
• Experience with software development (Java, .NET, Python)
• Some experience with DBaaS (relational or non-relational)
• Fluency in Portuguese