What you’ll do:
- Handle and oversee tickets dispatched by support
- Triage these tickets based on the customer issue presented:
- CSE’s will also be required to have a forward-thinking customer service approach and
limited to, End of Life support and transition, Redis use and risks mitigation
What will you need to have?
- 2+ Years as a developer and customer facing roles consulting, support or operations
- Experience working with with enterprise customers, and/or managing technical accounts
- Experience with SaaS, Front-End Frameworks (React.js, Angular, Vue.js), Back End Frameworks (Node.js, Express.js, Django, Falsk, Ruby in Rails), Database Management, API and Services, and Basic DevOps
- Some experience with public cloud (AWS, GCP, Azure)
- Experience in proactively growing customer relationships within an account while expanding your understanding of the customer’s business
- Problem Solving Skills
- Excellent skills in Research and Analytics
- Must be fluent in English (C2-Advanced)
Extra great if you have:
- Experience with Redis or any other NoSQL database
- Experience with software development (Java, .NET, Python)
- Some experience with DBaaS (relational or non-relational)
- Fluency in Portuguese