RedisLabs Customer Success Engineer - Costa Rica 

Costa Rica 

58703955

What you’ll do:

• Execute onboardings for new customers to minimize time to value.
• Relentlessly monitor and manage customer health, and identify and mitigate renewal risks.
• During the renewal stage, assist the Sales team in ensuring the process runs smoothly.
• Look for new expansion opportunities to help customers continue to grow their business using Redis.

What will you need to have?

• 3+ years of experience in customer-facing roles (ideally in Customer Success) for enterprise software
• Experience working with with enterprise customers, and/or managing technical accounts
• Experience with SaaS
• Some experience with public cloud (AWS, GCP, Azure)
• Experience in proactively growing customer relationships within an account while expanding your understanding of the customer’s business
• An aptitude for and curiosity to learn about technical concepts
• Demonstrated track record of owning customer relationships, including implementation, renewal, and upsell

Extra great if you have:

• Experience with Redis or any other NoSQL database
• Experience with software development (Java, .NET, Python)
• Some experience with DBaaS (relational or non-relational)