JPMorgan Loan Servicing Specialist - MM 

United States, Illinois, Chicago 

69988700

Job Summary:

As a Loan Servicing Specialist IV in the Centralized Money Movement Team, you will process high complexity loan transactions, ensuring system integrity and supporting various market segments.

Job Responsibilities:

• Create PDF batch work for quality control and document repositories.
• Enter customer and loan details into the loan system.
• Process wires, draws, payments, and maintenance transactions.
• Identify and correct inaccurate or incomplete transaction information.
• Minimize credit and business risk through compliance awareness.
• Participate in projects and working groups as required.
• Review and complete escalated requests.
• Exercise judgment, discretion, and prioritization.
• Understand and follow bank policy and established procedures.
• Provide exceptional customer service, focusing on high volume or unique activities.
• Maintain prompt communication with business partners on request status. Meet or exceed established Service Level Agreements.

Required Qualifications, Capabilities, and Skills:

• Successful completion of all periodic High Value Business Entitlements (HBVE) background checks.
• 4 years of prior loan operations and/or quality control experience in banking or financial services.
• Proficient in Microsoft Office applications. Ability to adapt to internal tracking and monitoring systems.
• Knowledge of ACBS and/or Loan IQ.
• Understanding of US Dollar and Foreign Currency Loans.
• Working knowledge of legal/credit documents. Ability to interpret standard reports and forms.
• Excellent interpersonal and written/verbal communication skills.
• Exceptional customer service skills. Ability to effectively multi-task and prioritize workloads.
• Strong organizational and time management skills. Attention to detail and accuracy with completed work.
• Ability to maintain high performance levels in stressful situations.

Preferred Qualifications, Capabilities, and Skills:

• Bachelor’s degree or higher in Accounting, Business, or Finance preferred.
• Experience with internal tracking and monitoring systems.
• Familiarity with ACBS and Loan IQ systems.
• Understanding of legal/credit documents.
• Ability to interpret standard reports and forms.