NetApp Director Technical Support 

United States, North Carolina 

699870431

As a key member of the Senior Management team, you will be part of a team responsible for leading the evolution of the Americas Technical Support organization. This rewarding and challenging role requires someone with the experience and vision to create and evolve, while maintaining the highest level of service within the core business. This position requires a dynamic, hard-working and ambitious leader, who will push the boundaries of excellence and always look for ways we can do things better.

•    Lead a team of highly experienced TechnicalStaff, who runoperations, and are managing field and Customer issues related to products and solutions across the NetApp product portfolio
•    Experience leading an organization greater than 50+ individuals
•    Possess a "big picture" perspective of customer success, and its impact on revenue, and customer retention
•    Exceptional cross-organization collaboration and communication skills

•    Partner with engineering to identify product enhancements, advocate on behalf of Customers, to improve the overall Customer Experience
•    Extensive experience hiring, managing, developing, and performance management of employees

•    Ability to work in a fast-paced, reactive, changing, and sometimes demanding atmosphere
•    Strong executive presence, presentation skills and business acumen
•    Collaborate to develop strategies focused on driving continual improvement to
•    Provide strategic direction on operational issues; staffing; policy and employee development
•    Achieve/exceed quarterly goals (i.e., response time, resolution time, customer satisfaction, etc.)

A minimum of 12+ years of relevant experience, inclusive of strategic & people leadership
At least 5+ years of people management responsibility in a fast paced, high change, customer facing

Advanced leadership experience in technicalenvironments preferred.
Previous program development experience preferred.