Citi Group TTS Operations - C05 Officer 

Malaysia, Penang, George Town 

699691976

ROLE & RESPONSIBILITIES

1. Senior Team Member role

2. Basic Banking functions.

3. Risk and Controls

4. Support/ participate in new projects/migrations and ensure smooth cut over with minimized risks – internal and external

1. Processing of day to day transactions as per local operating procedures.

2. Delivers as per Service Level Agreement at all times and ensure service quality is maintained

3. Understand customer requirements, investigated and responded appropriately.

4. Ensure tracking, accurate and timely resolutions of issues and exception raised

6. Perform control related activities to mitigate risk.

7. Provision / deletion / modification of entitlements for user to access Citi applications. Trade Maintenance activities which includes Customer Static Database maintenance, group profile maintenance etc. Completion of request and clarification / Intimation sent to end user.

8. Basic Excel operations and other operating system skills.

9. Flexible working hours as per country requirements

10. Liaising with send site via phone call / emails for query resolution / clarifications

11. Completes daily tasks within the normal working day parameters and keeps overtime to a minimum.

12. Strong enough to manage Dual role and handle additional responsibilities.

1. Meet required productivity metrics set for the team

2. Adhere to internal policies to ensure compliance with legal parameters as well as company policies and procedures

3. Perform control related activities to mitigate risk.

4. May be required to handle Transaction Authorization.

5. Perform UAT of processes

6.Participates in all process automation deliverables

This role is purely Night Shift based only.

QUALIFICATIONS

Bachelor Degree (Commerce/Science stream preferred)

2-3 years

2. Ability to work as a team with offsite partners.

3. Consistent ability to adapt to process changes quickly and accurately.

4. Strong attention to detail is required to ensure the data privacy of our client information

5. Working knowledge of UCP, ISBP, URR

6. Customer handling experience

1. Good knowledge of UCP, ISBP, URR and URDG

2. Information must be expressed coherently and accurately to key people in a timely manner.

3. Confidence, self-motivation and plenty of initiative

4. Strong sense of ownership and accountability for work

5. Ability to build working relationships with stakeholders

6. Good oral and written communication skills

7. Ability to work in team environment

Enthusiasm and strong desire to work in operations

8. Understanding of Various Swifts message Types (MT), pertaining to Trade

Clear Oral and Written Communication, Good Knowledge in Excel, PowerPoint

Time Type:

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