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JPMorgan Nutmeg - Quality Assurance Analyst 
United Kingdom, England, London 
699400094

22.09.2024

Job responsibilities:

  • Perform quality assurance on defined samples of completed client cases and activities.
  • Participate in and lead team discussions on the calibration of findings and build consensus.
  • Track and review Quality Assurance observations.
  • Raise process improvements on the Quality Assurance process and or the underlying business process.
  • Foster a culture of collaboration and information sharing for efficient execution; build strong relationships with internal clients.
  • Ensure risks & issues are escalated appropriately within the governance structure.
  • Engage in the reporting and feedback to the business stakeholders of results and recommendations of completed reviews.

Required qualifications, skills, and capabilities:

  • Experience within the Financial Services industry, especially retail investments including ISA and Pension products.
  • An understanding of FCA and regulatory requirements surrounding Investments.
  • Detail oriented and a disciplined approach to process and quality controls. Forensic investigating skills.
  • Strong documentation skills to clearly articulate results of testing.
  • Excellent organization, written and oral communication skills.
  • Proficiency in MS Excel, documentation and metrics.
  • Strong teamwork, partnership, and collaboration.

Preferred qualifications, skills, and capabilities:

  • Quality Assurance background preferred.
  • Postgraduate/ MBA (or bachelor’s degree preferred).
  • Investment Sales, Wealth Management, Relationship Management background.
  • Professionally qualified (IMC, IOC, CFA etc) are desirable but not essential.
  • Related experience in the financial service industry with retail investment customers.
  • Experience with QA of call/ chat/ email interactions.