JPMorgan Nutmeg - Quality Assurance Analyst 

United Kingdom, England, London 

699400094

Job responsibilities:

• Perform quality assurance on defined samples of completed client cases and activities.

• Participate in and lead team discussions on the calibration of findings and build consensus.

• Track and review Quality Assurance observations.

• Raise process improvements on the Quality Assurance process and or the underlying business process.

• Foster a culture of collaboration and information sharing for efficient execution; build strong relationships with internal clients.

• Ensure risks & issues are escalated appropriately within the governance structure.

• Engage in the reporting and feedback to the business stakeholders of results and recommendations of completed reviews.

Required qualifications, skills, and capabilities:

• Experience within the Financial Services industry, especially retail investments including ISA and Pension products.

• An understanding of FCA and regulatory requirements surrounding Investments.

• Detail oriented and a disciplined approach to process and quality controls. Forensic investigating skills.

• Strong documentation skills to clearly articulate results of testing.

• Excellent organization, written and oral communication skills.

• Proficiency in MS Excel, documentation and metrics.

• Strong teamwork, partnership, and collaboration.

Preferred qualifications, skills, and capabilities:

• Quality Assurance background preferred.

• Postgraduate/ MBA (or bachelor’s degree preferred).

• Investment Sales, Wealth Management, Relationship Management background.

• Professionally qualified (IMC, IOC, CFA etc) are desirable but not essential.

• Related experience in the financial service industry with retail investment customers.

• Experience with QA of call/ chat/ email interactions.