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JPMorgan Nutmeg Complaints Specialist 
United Kingdom, England, London 
685182500

03.09.2024

As a Complaints Specialist within Nutmeg, you will be dedicated to ensuring fair outcomes for all our clients by proficiently managing and resolving their complaints.

Job Responsibilities

  • Takes ownership of complaints, treating customers with respect and responding with empathy
  • Demonstrates strong investigation skills, to build a full picture of each customer experience with Nutmeg
  • Approaches problems logically and with good judgment to ensure the appropriate customer outcome, ensuring compliance with complaints regulatory expectations and standards
  • Tailors effective and creative solutions on behalf of our customers quickly and effectively
  • Prioritizes work to ensure efficiency and the adherence to strict FCA and internal SLAs
  • Have the ability to work independently and in a team environment
  • Thinks critically and exercise independent judgement
  • Demonstrates resiliency, and extreme adaptability in a fast-paced environment
  • Possess strong customer focus with the ability to have detailed conversations and at times difficult conversations with our customers.
  • Demonstrates personal excellence including punctuality, integrity, and accountability

If you bring that, we’ll take care of the rest! When you join JPMorgan Chase & Co., we'll:

  • Offer a competitive base salary and a wide range of benefits including paid time off, savings programs, health care, insurance plans, tuition assistance, and more
  • Provide opportunities for professional growth and advancement
  • Provide a work environment of high energy employees that are trained, coached, focused, and driven
  • Provide paid classroom and on the job training, including industry leading benefits that start on day 1
  • Respect and value diversity, integrity, and teamwork

Required qualifications, capabilities, and skills

  • UK banking/investments experience
  • Complaints experience within Financial Services
  • Strong communicator
  • Passionate about providing brilliant customer experiences
  • Creative problem solver, who is adaptable and resilient.