Successful Account Specialists balance their focus on business results with offering options and finding solutions to help our customers. They also:
- Are very comfortable communicating with customers in a metrics-driven environment
- Are able to navigate multiple technologies while staying engaged our customers
- Demonstrate resiliency, and extreme adaptability in a fast-paced environment
- Possess strong customer focus with the ability to have detailed conversations with our customers
- Take ownership of each customer interaction while treating customers with respect and responding with empathy
- Document customer account activities thoroughly and concisely
- Demonstrates personal excellence including punctuality, integrity, and accountability
- Approach problems logically and with good judgment to ensure the appropriate customer outcome
- Make appropriate decisions on behalf of our customers quickly and effectively
- Effectively prioritize work to ensure efficiency
- Are required to abide by all applicable regulatory and department practices and procedures
- Have the ability to work independently and in a team environment
- Think critically and exercise independent judgement
If you bring that, we’ll take care of the rest! When you join JPMorgan Chase & Co., we'll:
- Offer a competitive base salary and a wide range of benefits including paid time off, savings programs, health care, insurance plans, tuition assistance, and more
- Provide opportunities for professional growth and advancement
- Provide a work environment of high energy employees that are trained, coached, focused, and driven
- Provide paid classroom and on the job training, including industry leading benefits that start on day 1
- Respect and value diversity, integrity, and teamwork
Qualifications:
- High School diploma/GED required
- Must be willing to work in an environment that requires 100% phone-based customer interaction
- Minimum of one year of customer interaction or customer support experience strongly preferred, either by phone or face-to-face
- Proficiency with basic computer functions including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment strongly preferred
Work Schedule:
This position requires that you attend the training as scheduled. The hours may not coincide with your regularly scheduled hours.