As the PSO (Product Support Operations) Project Manager:
Lead cross functional team to develop programs and projects to create and improve KLA service processes and infrastructure to drive business strategies.
Manage activities for the program project plan, track achievements, create and track critical metrics, and provide structured reporting executive board.
Develop automation solutions for process improvement and establish a governance process.
Work closely with and influencing a multi-functional and subject mater experts teams.
Lead a collaboration team in the design, quality, and maintenance of support systems and infrastructure support business processes.
Demonstrated skills in conceptualizing creative technical solutions and detailing them.
Guide a team to conduct end-to-end process modelling, identify improvements, understand dependencies between complex processes and systems, and hand-offs.
Able to act as a change agent, driving process changes across the organization, using change management standard methodologies.
Ability to set priorities and delegate tasks during critical situations where multiple issues must be handled simultaneously.
Opportunity for travel domestic & foreign.
Minimum Qualifications
8 years of related experience with a Bachelor’s degree; or 6 years and a Master’s degree; or a PhD with 3 years with equivalent experience.
PMP Certified preferred.
Experience with Customer Relationship Management, quality control systems, and quality methodology (DMAIC, Six Sigma)