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KLA Project Program Manager 
United States, Michigan, Ann Arbor 
69844243

31.07.2024

As the PSO (Product Support Operations) Project Manager:

  • Lead cross functional team to develop programs and projects to create and improve KLA service processes and infrastructure to drive business strategies.
  • Manage activities for the program project plan, track achievements, create and track critical metrics, and provide structured reporting executive board.
  • Develop automation solutions for process improvement and establish a governance process.
  • Work closely with and influencing a multi-functional and subject mater experts teams.
  • Lead a collaboration team in the design, quality, and maintenance of support systems and infrastructure support business processes.
  • Demonstrated skills in conceptualizing creative technical solutions and detailing them.
  • Guide a team to conduct end-to-end process modelling, identify improvements, understand dependencies between complex processes and systems, and hand-offs.
  • Able to act as a change agent, driving process changes across the organization, using change management standard methodologies.
  • Ability to set priorities and delegate tasks during critical situations where multiple issues must be handled simultaneously.
  • Opportunity for travel domestic & foreign.

Minimum Qualifications

  • 8 years of related experience with a Bachelor’s degree; or 6 years and a Master’s degree; or a PhD with 3 years with equivalent experience.
  • PMP Certified preferred.
  • Experience with Customer Relationship Management, quality control systems, and quality methodology (DMAIC, Six Sigma)