KLA Project Program Manager 

United States, Michigan, Ann Arbor 

69844243

As the PSO (Product Support Operations) Project Manager:

• Lead cross functional team to develop programs and projects to create and improve KLA service processes and infrastructure to drive business strategies.
• Manage activities for the program project plan, track achievements, create and track critical metrics, and provide structured reporting executive board.
• Develop automation solutions for process improvement and establish a governance process.
• Work closely with and influencing a multi-functional and subject mater experts teams.
• Lead a collaboration team in the design, quality, and maintenance of support systems and infrastructure support business processes.
• Demonstrated skills in conceptualizing creative technical solutions and detailing them.
• Guide a team to conduct end-to-end process modelling, identify improvements, understand dependencies between complex processes and systems, and hand-offs.
• Able to act as a change agent, driving process changes across the organization, using change management standard methodologies.
• Ability to set priorities and delegate tasks during critical situations where multiple issues must be handled simultaneously.
• Opportunity for travel domestic & foreign.

Minimum Qualifications

• 8 years of related experience with a Bachelor’s degree; or 6 years and a Master’s degree; or a PhD with 3 years with equivalent experience.
• PMP Certified preferred.
• Experience with Customer Relationship Management, quality control systems, and quality methodology (DMAIC, Six Sigma)