This position is responsible to investigate disputed or overdue T+L invoices, identify root cause, intervene at the resp. cause/origin and drive resolution in an end to end fashion.
That includes Co-ordination with Freight forwarders, 3PL vendors and all involved internal functions/sites for payment related queries
Weekly reporting, tracking of Invoice status & sharing feedback to all stakeholders / vendors.
Identify patterns and develop process improvement initiatives to reduce failures & cycle time
Overdues reduced to zero, disputes resolved within 14 days
Freight Invoices are billed as per contractual/negotiated rate card and in time
- Success Indicators/ Qualification:
- Curious self-starter (“Detective”)
- Experience with similar roles and resp. workflows (Investigation/Intervention/Resolution)
- Ability to understand freight related documentation, freight invoices, SOAs and logistics industry terminology
- Analytical skills to investigate and understand root cause of invoice disputes/payment delays (Investigation), combined with problem solver attitude
- Ability to build consensus and influence at all levels across the organization (Intervention)
- Demonstrated ability to push for issue resolution in a global, diverse and complex environment, based on influential management (Resolution)
- Working knowledge of Microsoft Office, relational databases and ERP systems (e.g. SAP)
- Excellent verbal and written communication & presentation skills
- Fluent in English (written and spoken)
- Around 8+ years of experience from Logistics Background
Additional Information - JOB ID: HRD238283
- Category: Integrated Supply Chain
- Location: Devarabisanahalli Village, KR Varturhobli,,East Taluk - Phase I,Bangalore,KARNATAKA,560103,India
- Nonexempt