SAP Service Delivery Manager 

Mexico, Nuevo León 

697150087

What you'll do :

• Develop a trusted advisor relationship with Line of Business (LoB) stakeholders and executive sponsors to drive cloud operation excellence.
• Serve as the primary point of contact for LoBs regarding cloud operation topics and issues.
• Monitor and report on the performance of cloud operations service delivery, using metrics to drive continuous improvement and enhance overall customer satisfaction.
• Facilitate quarterly operational reviews and monthly relationship reviews with LoB stakeholders to confirm ongoing LoB cloud operation goals and strengthen relationships.
• Gain deep understanding of LoBs' business models, priorities, objectives, and goals to identify potential operational risks and improvement opportunities; funnel insights gained to the appropriate GCID Service Management team units to drive better collaborations and GCID Service adoption.

What you bring:

• Strong experience in business processes.
• 5+ years of experiences in a client-facing role ideally customer success, managing relationships with large/global, complex organizations, working with a technical/SaaS product
• Sophisticated business sense and understanding of underlying drivers/strategy of our customers business.
• Proven track record of leading conversations in operational topics and persuading others to act based on requirements and value provided by solutions.
• Strong executive presence and presentation skills.
• Handled difficult customers or situations and can demonstrate resolutions.
• The motivation and flexibility to work in environment where multiple stakeholders of different/ conflicting interests can be involved.
• Fluent in English (both written and oral)
• ITIL certification(s) a bonus
• Cloud experiecne with Azure, AWS, or GCP a bonus

​