Develop a trusted advisor relationship with Line of Business (LoB) stakeholders and executive sponsors to drive cloud operation excellence.
Serve as the primary point of contact for LoBs regarding cloud operation topics and issues.
Monitor and report on the performance of cloud operations service delivery, using metrics to drive continuous improvement and enhance overall customer satisfaction.
Facilitate quarterly operational reviews and monthly relationship reviews with LoB stakeholders to confirm ongoing LoB cloud operation goals and strengthen relationships.
Gain deep understanding of LoBs' business models, priorities, objectives, and goals to identify potential operational risks and improvement opportunities; funnel insights gained to the appropriate GCID Service Management team units to drive better collaborations and GCID Service adoption.
What you bring:
Strong experience in business processes.
5+ years of experiences in a client-facing role ideally customer success, managing relationships with large/global, complex organizations, working with a technical/SaaS product
Sophisticated business sense and understanding of underlying drivers/strategy of our customers business.
Proven track record of leading conversations in operational topics and persuading others to act based on requirements and value provided by solutions.
Strong executive presence and presentation skills.
Handled difficult customers or situations and can demonstrate resolutions.
The motivation and flexibility to work in environment where multiple stakeholders of different/ conflicting interests can be involved.