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SAP Service Delivery Manager 
Mexico, Nuevo León 
697150087

12.08.2024

What you'll do :

  • Develop a trusted advisor relationship with Line of Business (LoB) stakeholders and executive sponsors to drive cloud operation excellence.
  • Serve as the primary point of contact for LoBs regarding cloud operation topics and issues.
  • Monitor and report on the performance of cloud operations service delivery, using metrics to drive continuous improvement and enhance overall customer satisfaction.
  • Facilitate quarterly operational reviews and monthly relationship reviews with LoB stakeholders to confirm ongoing LoB cloud operation goals and strengthen relationships.
  • Gain deep understanding of LoBs' business models, priorities, objectives, and goals to identify potential operational risks and improvement opportunities; funnel insights gained to the appropriate GCID Service Management team units to drive better collaborations and GCID Service adoption.

What you bring:

  • Strong experience in business processes.
  • 5+ years of experiences in a client-facing role ideally customer success, managing relationships with large/global, complex organizations, working with a technical/SaaS product
  • Sophisticated business sense and understanding of underlying drivers/strategy of our customers business.
  • Proven track record of leading conversations in operational topics and persuading others to act based on requirements and value provided by solutions.
  • Strong executive presence and presentation skills.
  • Handled difficult customers or situations and can demonstrate resolutions.
  • The motivation and flexibility to work in environment where multiple stakeholders of different/ conflicting interests can be involved.
  • Fluent in English (both written and oral)
  • ITIL certification(s) a bonus
  • Cloud experiecne with Azure, AWS, or GCP a bonus