JPMorgan Payments - Client Service Delivery Manager Vice President 

Mexico, Mexico City 

292598859

As a PaymentsClient Service Delivery ManagerVice president you will be a strategic leader responsible for shaping and executing the vision for client experience excellence.

Job responsibilities:

• Develop and execute a comprehensive client experience strategy that aligns with the company's goals and enhances customer satisfaction and loyalty.
• Serve as the primary advocate for clients, ensuring their needs and feedback are integrated into product and process improvements.
• Lead indirectly the design and implementation of initiatives that improve the overall quality of service and drive digital adoption.
• Utilize advanced analytics to gain insights from customer feedback, identifying trends, opportunities, and areas for improvement.
• Build and maintain strong relationships with key stakeholders, acting as a essential partner and influencer.
• Oversee the creation and distribution of insightful reports and dashboards that inform strategic decision-making.
• Drive a culture of continuous improvement by promoting a client-centric mindset and fostering innovation in service delivery and support client Service team.
• Collaborate with senior leadership to align client experience initiatives with broader business objectives and strategies.
• Owns and drives exceptional client outcomes - considers the bigger picture to identify long term solutions for the client, analyzing and interpreting client data to identify trends and develop strategy

Required qualifications, capabilities, and skills:

• 10+ years of experience in client experience, customer service, or related fields, with a proven track record of leading successful initiatives.
• Strong expertise in data analytics, customer feedback analysis, and strategic planning.
• Demonstrated ability to influence and drive change across a complex organization.
• Strong problem-solving and analytical skills, with a focus on delivering actionable insights.
• Exceptional communication and interpersonal skills, with the ability to build relationships with clients and internal stakeholders.
• Fully fluent in English and Spanish, Portuguese is a plus.
• Deep understanding of Payments products, processes, and market dynamics.
• Experience working in a global organization, with a focus on customer experience and digital transformation.
• Proven ability to work under pressure and manage multiple priorities in a fast-paced environment.
• A strategic thinker with a hands-on approach to problem-solving and execution and Strong project management skills.